From over 27 years GAP Networks has developed solutions of business management for hundreds of multinational companies focusing mainly in supply chain covering demand forecasting, procurement, pcp, trade, storage, logistics and distribution.

In 1996, during a meeting of GAP Networks with companies in the electronics industries, some executives of these companies commented that they would need strengthen their brands and adding value to their products by implementing improvements in after sales services but were struggling to find a specializing IT company. This company should have expertise in integration projects of large companies with small business and workshops networks. GAP Networks immediately recognized an opportunity and put in service, accepting the challenge of investing in a industries hitherto little exploited by the market.

It was then seated the cornerstone of what would become the best solution for management of "after market supply chain" from the market, based on the GVS software suite "GAP Vantage System" which is endowed with hundreds of supporting tools and services. The solution GVS allows native integration of the various players from after the market supply chain such as a manufactory, call centers, logistics and spare parts, third party administrators, resellers, reverse logistics, authorized agents, authorized service centers, warehouses, distribution centers, engineering, repair centers, strategic partners and customers. With this integration it can be achieved clearly and objectively the control of the product life cycle from production to the warranty extension and recycling of waste to reduce environmental impact.

The GVS suite comprise the following modules GVS-SP-RC GVS, GVS WEB-SC GVS, GVS-Enterprise, GVS, and GVS-SB-Corporate. These modules can be licensed together or singly depending on the proposed scenario and the customer need.

GAP Vantage System
GVS-SP
Multi-user system designed to the control of warranty and out of warranty work orders. It is composed by modules of, master data base, purchase and work orders. Designed for Windows environment, it works under client-server database. The update is made automatically sending and receiving information from the manufacturers through web. Without the dependence of availability of on-line internet link (detached from web), it is perfect for critical mission applications. It has a tool to format reports to be exported to Excel sheets.

GVS-RC
Multi-user system designed to repair centers. The standard version is composed for the modules of inventory, product receiving, supply, administrative, service orders, logistic, invoicing and dispatch. Designed for Windows environment it works under client-server architecture. The service order is automatically opened when transferred from service centers or opened by call-center via web page. It makes possible integration with logistic operators. It controls range of received, processed and forwarded products. It has a work-flow process for every kinds of activity.

GVS-WEB
Software designed for web environment, to open work orders from an especific manufacturer. It’s composed by modules of work orders and purchase. It works on line and has a tool to check and update the work orders status.

GVS-SC
Multi-user system designed to service centers management. It is composed by modules of, master data base, inventory, supply, purchase, sales, administrative, work order, and financial, technical and administrative documentation. Designed for Windows environment, it works under client-server database. The update is made automatically sending and receiving information from the manufacturers through web. Without the dependence of availability of on-line internet link (detached from web), it is perfect for critical mission applications. It has a tool to format reports to be exported to Excel sheets.

GVS-CORPORATE
High availability web system for corporative environments. The main function of this module is storage and concentrates the data received from the network to be sent or checked by the manufacturer or its partners. The possibility of integration with other partners systems like logistic operators, call-centers and repair centers completes the main system features.

GVS-ENTERPRISE
Versatile system designed to corporative users. The basic version is composed for the modules of master data, spare parts supply, purchase, sales, service orders and financial. It’s designed for Windows environment with client-server architecture. It has the essential tools to service center network management. It’s very important to emphasize the synchronization (mirroring) with the GVS-Corporate to explore information of workshops service orders and to export those data to Excel sheets. The payment processing for work orders, master data publication, product model, spare parts, news and technician manuals, broadcast messages, repair authorizations and other communication tools are some of a lot of features that you can integrate with this package.


GVS-CRM
System in web environment, for opening and monitoring calls generated from client (receptive) and / or call center to the client (active). This software is integrated to GVS-Corporate, GVS-SC, GVS-SP, GVS-Web, GVS-RC, GVS-Enterprise and logistics operators allowing your company’s call center to have access to all available information and to historical cases of the customer, opening and tracking service requests.